FREQUENTLY ASKED QUESTIONS:
Shipping Fees:
First Class Mail - $3.00
Priority Mail - $5
Ground $7.95
UPS Next Day and UPS 2nd Day Air
Shipping fees up to $30 depending on destination.
Overnight and 2nd Day delivery must be ordered before 2 pm E.S.T.
UPS Saturday Delivery not offered.
International Shipment By Airmail ONLY
Argentina $7 USD Flat Rate
Australia $7 USD Flat
Canada $6 USD Flat Rate
Denmark$7 USD Flat Rate
France $7 USD Flat Rate
Germany $7 USD Flat Rate
Portugual $7 USD Flat Rate
Spain $7 USD Flat Rate
Switzerland $7 USD Flat Rate
Virgin Islands $7 USD Flat Rate
UK $7 USD Flat Rate
* Duties and local taxes not included.
Back to top
Sales Tax:
Only New York residents will be charged a 7% sales tax. Taxes will be included
in your order.
All items are in stock and will be shipped within 24 hours on a standard
business day. Please allow 2-7 business days for delivery. All items are
aftermarket products unless otherwise noted.
Wholesale Interest
For interest in reselling any of our products please contact:
sale@cellphoneaddition.com
Back to top
Returns:
If you are not completely satisfied with your order you may return it within 30
days of the postmarked date for a refund. If you return it after 30 days, no
refund will be processed. Items must be in resellable condition and in the
original packaging. Shipping and
handling charges will not be refunded. Return shipping to Cellphoneaddition.com
will be at customer expense. Hint: To speed processing time please write
'RETURN' visibly and clearly on the outside of the package.
All Returns and Exchanges must be accompanied
by the original packing slip and a completed
Return and Exchange Form
Mail to:
CellphoneAddition.com [Order Number Here]
1692 2nd Ave #1
New York, NY 101128
Email:sale@cellphoneaddon.com Question about order, must include order number.
or call (646) 290-5332
Back to top
Exchange:
If you are not completely satisfied with your order you may return it within 30
days of the postmarked date for an exchange. After 30 days, no exchange will be
processed. Items must be in resellable condition and in the original packaging.
Shipping and handling charges will not be refunded. Return shipping to
CellphoneAddition.com will be at customer expense. Shipping of the replacement
item is at customer expense. Hint: To speed processing time please write
'EXCHANGE' visibly and clearly on the outside of the package.
All Returns and Exchanges must be accompanied
by the original packing slip and a completed
Return and Exchange Form
Mail to:
CellphoneAddition.com [Order Number Here]
1692 2nd Ave #1
New York, NY 101128
Email:sale@cellphoneaddon.com Question about order, must include order number.
or call (646) 290-5332
Back to top
Defective Items or Wrong Items Sent:
If the item you receive is defective and a replacement is available, you may
return it for an exchange. The exchange will be shipped only after the defective
item is returned. Return shipping fees will not be refunded. Exchange item
will be shipped out at no charge.
If a replacement item is not available you may return the item. You will be
refunded the cost of the item only. Any shipping charges or return shipping
charges WILL NOT be refunded.
All Returns and Exchanges must be accompanied by the original packing slip and a
completed
Return and Exchange Form
Mail to:
CellphoneAddition.com [Order Number Here]
1692 2nd Ave #1
New York, NY 101128
Email:sale@cellphoneaddon.com Question about order, must include order number.
or call (646) 290-5332
Back to top
Do you accept Mail Orders?
We accept Money Orders and Cashiers Checks. We do not accept COD orders or
personal checks. All mail orders must be accompanied by a completed
Mail Order Form
All brand names and trademarks are the property of their respective holders and
while we make reference to brand name merchandise we are in no way endorsed or
associated by these companies
Back to top
Arrival Times
USPS First Class Mail - 3-5 days **APPROXIMATE**
USPS Priority Mail - 2-3 days **APPROXIMATE**
UPS 2nd Day Air - 2 days if order placed before 2 p.m. EST
UPS Next Day Air - 1 day if order placed before 2 p.m. EST
Back to top
I got a confirmation email that my order has
been processed and shipped, but I still have not received my order. What's the
problem?
Please note that shipping times are approximate and may vary depending on
location. Please allow a full two weeks for arrival. If you still haven't
received your order please verify the shipping address and contact us via email
or phone.
Back to top
Which forms of payment do you accept?
We proudly accept MasterCard or Visa credit cards via our website. Click here to
Apply for Credit Card
Online
Back to top
What is my tracking number?
USPS First Class Mail and USPS Priority Mail do not have tracking numbers. UPS
2nd Day Air and UPS Next Day Air have tracking numbers that are sent to you in
the confirmation email. UPS orders can be tracked on the UPS website
www.ups.com. UPS tracking numbers can be
tracked only after they are entered into the UPS tracking system, usually at the
end of the business day.
Back to top
I'm interested in reselling the items on
your website. Where can I get more information?
If you are interested in wholesale prices and information please contact us via
email at
sale@cellphoneaddition.com
or call (646) 290-5332
Back to top
Notification of Shipped Orders:
You will automatically be sent a confirmation email when your order has been
processed and shipped. You can check on the status of your order by clicking on
the link in the confirmation email. If you are a Yahoo! member you can also
check on the status of your order by going to
www.shopping.yahoo.com and click on
Shopping Account.
Back to top
Orders on Hold
Orders are placed on hold when the billing address of the credit card is either
not provided or does not match the billing address of the credit card used.
Common reasons for billing address problems include a recent move, a corporate
credit card, or multiple addresses. If your shipping address does not match the
credit card billing address, please make sure to input all billing information
correctly. Please Note: We verify the billing address to prevent credit
card fraud. If you order is on hold due to a billing address problem please
contact us via email or phone to verify address.
Orders may also be placed on hold when items ordered are on backorder. You will
be notified via email when your order is hold due to a backordered item.
Back to top
